Text Message Terms and Conditions

Western Towing Privacy Policy for SMS Messaging
Effective Date: 10/22/2025

Links:

• National Do Not Call Registry: https://www.donotcall.gov/


Introduction
At Western Towing, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

1. Information We Collect
• Phone Number: The mobile number you provide to receive SMS messages.
• Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
• Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).
2. How We Use Your Information
• Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
• Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
• Improve messaging and measure engagement.
3. One-to-One Consent Requirement
Under the January 2024 FCC ruling, opt-in consent applies solely to Western Towing. We do not share your consent with third parties or affiliates unless you expressly agree.
4. Message Frequency & Data Rates
The SMS message frequency will vary but will not be more than 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.
5. Opt-Out & HELP Instructions
• Text “STOP” to any message to unsubscribe immediately.
• Text “HELP” for assistance or contact us at contact@westerntowing.com  or 619-297-8697.
6. Data Sharing & Disclosure
• We will never sell your data.
• We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
• National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.
7. Security of Your Information
Reasonable measures are in place to protect your data, though no system is infallible.
8. Record-Keeping & Proof of Consent
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.
9. Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.
10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

Email:  contact@westerntowing.com

Phone: 619-297-8697
Address: 3802 Rosecrans St, Ste 282 San Diego, Ca. 92110

 

Key 2025 Compliance Elements:

• One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties​ or third parties.
• Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
• Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
• Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

Western Towing SMS Terms and Conditions

Effective Date: 10/22/2025

Introduction

By joining our SMS program provided by Western Towing you agree to receive recurring text messages (notifications, updates, and reminders) on the number you provide, under these Terms that adhere to TCPA (2025) and CTIA Best Practices.

1. Opt-In Consent

In accordance with the 2025 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Western Towing only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2025 CTIA Guidelines:

• Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the opt-in process.
• Verbal Consent: Offer verbal consent by clearly agreeing to SMS participation after being read a compliant SMS consent disclosure.
• In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent.
2. Message Frequency
You will receive no more than 3-5, unless for urgent notifications. Standard carrier rates apply.
3. Opt-Out Process
Reply “STOP” any time to end messages; “HELP” to receive support instructions; or contact  contact@westerntowing.com / 619-297-8697.
4. Terms of Consent
Your consent is voluntary and not a condition of purchase. You may receive informational messages as described at opt-in.
5. Privacy Policy
Your mobile number and interaction data are governed by our Privacy Policy: https://westerntowing.com/PrivacyPolicy. Data is used solely for SMS delivery purposes.
6. Message & Data Rates
Standard rates may apply per your carrier plan. Western Towing is not liable for carrier charges.
7. Record-Keeping & Compliance
We maintain detailed logs of opt-ins/opt-outs (dates, times, methods) to satisfy TCPA 2025 proof-of-consent requirements.
8. Changes to Terms
We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.
9. Disclaimers & Liability
Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.

Text Message Terms & Conditions

When you sign up for text messages from Western Towing, you are signing up to receive text messages related to your relationship with Western Towing. These messages may include:

  • Updates related to our services
  • Western Towing account updates
  • Appointment Reminders
  • Payment / Billing reminders
  • Vehicle / Property storage information
  • Any other Customer Service follow up information

You can opt out of SMS messages by texting STOP to the respective text message. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from Western Towing program you opted out of. To receive assistance reply HELP within the text message thread.

If you are experiencing issues with the messaging program you get help directly at 619-297-8697.

Western Towing is not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies but will not exceed 5 messages per day unless there is a notification event.

 

SMS SHARING DISCLOSURE:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.