Tow Authorization

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AUTHORIZATION INFORMATION

For questions concerning fees and other notices please contact us at (619) 297-8697

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If you are NOT the Registered Owner of the vehicle, you must qualify as an Agent acting on behalf of the registered owner. Agents must have a letter from the registered and/or legal owner of the vehicle, which gives them permission to claim vehicle and/or property on behalf of the registered and/or legal owner. This letter must be accompanied by a government issued ID from the registered and/or legal owner. Please download our form here (3rd Party Authorization).

BUSINESS HOURS:

Our office business hours are Monday through Friday, from 8a.m. to 5p.m. We are closed from 12p.m to 1p.m. for lunch and on all state holidays and weekends. Vehicles claimed after business hours, holidays, or weekends will be assessed a Gate Fee. Please call and inquire about the total charges and location of your vehicle prior to coming to claim your vehicle. If your vehicle was impounded at the order of a police agency, your vehicle may require a release from the police agency in order to claim it. Please call us to find out what is required.

VEHICLE & PROPERTY RELEASE REQUIREMENTS:

CALIFORNIA VEHICLE CODE #22651.1: Vehicles & property are only released to the registered owner or their agent: Verifications are required with a copy retained by Western Towing. Any exceptions to this policy, or other problem, will require review and approval from management during normal business hours, 8:00 am to 5:00 pm Monday through Friday, closed 12p.m. to 1p.m for lunch. The following documents are required for every vehicle and/or property release:

Vehicle Documentation: Current Vehicle Registration, Rental Agreement for Rental Vehicle, or Other Legal Document Identifying the Vehicle Owner or Responsible Agent or Driver.

Claimant Documentation: Current Government Photo I.D., (Drivers License or Photo I.D.) Matching the Name on Vehicle Document From Above.

Agents must have a letter from the registered and/or legal owner of the vehicle, which gives them permission to claim vehicle and/or property on behalf of the registered and/or legal owner. This letter must be accompanied by a government issued ID from the registered and/or legal owner. Please download our form here (3rd Party Authorization).

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Vehicle Make(Required)

Vehicle Model(Required)

Vehicle Year(Required)

License Plate(Required)

VIN #(Required)

Authorization Information

Please complete the following fields

I/We (Owner's Name),(Required)

Residing at (Registered Address)(Required)

and available for contact at (Telephone number),(Required)

I authorize the release of my vehicle to (enter the person’s name you are releasing the vehicle to)(Required)

(appointee's name) as my attorney in fact, to complete all necessary documents and pay the required fees, as needed, to release the above detailed vehicle from impound. This authorization must include a photocopy of the registered and/or legal owners government issued identification.

File Upload(Required)

Accepted file types: jpg, jpeg, png, gif, Max. file size: 50 MB.

PAYMENT POLICY

Cash or credit card, we do not accept checks. Credit cards are only accepted from the registered owner or agent, we do not accept credit card payments over the phone.

Credit card payments require valid California photo ID in person.

We accept Visa, MasterCard, American Express, & Discover.

YARD POLICY

Registered owner or agent allowed in the yard chaperoned by a Western Towing employee. There is absolutely NO working on vehicles in storage yard. This includes (but is not limited to) installing or removing batteries, tires or wheels, electronics wired to vehicle, or any other accessories.

There is a limit of 5 minutes time allowed in the yard for removing property, if you require more time, please call and make an appointment.

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